Cancellation, Returns & Refund Terms

Return & Refund Policy

Order Cancellation
Orders may be cancelled only before dispatch is completed and before production has started.
If cancellation is approved before shipment, the full payment will be refunded to the original payment method.
Orders already handed to the delivery carrier cannot be cancelled.

Returns
Return requests must be submitted within 14 days after delivery.
Returned products must meet these requirements:

The item must be unused and kept in original condition.
All original packaging must be included.
A valid purchase proof or order confirmation must be provided.

Please contact customer support before sending any return. Return instructions must be issued first and followed correctly.
Customers will not pay more than one total shipping fee, including original delivery and return shipping where applicable.
No restocking fee will be charged.

Refunds
After the returned product is received and inspected, an email will confirm that the return review is complete.
You will be notified whether the refund has been approved.
Approved refunds will be returned to the original payment method, usually within several business days depending on the payment provider.

Delayed or Missing Refunds
If your refund has not arrived:

Review your bank account again.
Contact your credit card issuer, as posting may take additional time.
Contact your bank, since processing times may vary.

If the refund still cannot be located after these checks, please contact support:
Email: service@lumirerx.com

Return Shipping
Return instructions will be provided after approval.
Returns due to personal preference or customer-related reasons may require the customer to pay return shipping.
For damaged, defective, or incorrectly delivered items, return shipping costs will be covered.